Refund Policy

Refund Policy for Devil Slayer

At Devil Slayer, we strive to deliver an exceptional gaming experience. However, we understand that sometimes issues may arise with in-game purchases. This Refund Policy outlines the conditions under which refunds may be issued and how to request one.

When Refunds Are Eligible

• Purchases that were not successfully delivered to your account due to technical errors.
• Duplicate charges caused by system glitches or payment errors.
• Unauthorized purchases resulting from account compromise (must be reported immediately).
• Purchases of in-game content that were incorrectly billed or misrepresented.

When Refunds Are Not Provided

• Change of mind or buyer’s remorse after the purchase.
• Used or consumed in-game items, currency, or benefits.
• Dissatisfaction with gameplay outcomes or content performance.
• Purchases made without fully understanding the item or offer.
• Requests submitted long after the purchase date without adequate proof.

How to Request a Refund

To request a refund, please provide:

• Your Player ID or account name.
• Proof of purchase or transaction receipt.
• A clear explanation of the issue.

Submit your request through the in-game support system or contact our customer service team via the official website.

Refund Process

Our team will review your request and respond within 3-5 business days. Approved refunds will be issued through the original payment method. Any associated in-game items or currency will be revoked upon refund.

Important Notes

• Refunds may be subject to the policies of third-party payment platforms (e.g., App Store, Google Play).
• Repeated refund requests or abuse of the refund policy may lead to account restrictions or suspension.

Thank you for playing Devil Slayer. We value your support and aim to keep your gaming experience fair and enjoyable.